A.  The provider maintains and demonstrates a clear commitment to helping learners achieve their educational goals.

B. The learner has overall responsibility for his or her own learning, and is informed that the provider’s role is supportive.

C. Support offered is sufficient to meet the reasonable needs of learners, encourage the learning process and facilitate successful completion of the course.

D. Support is offered on a prompt, timely and wherever possible personal basis.

E. Support offered is appropriate to the level of the course.

F. The provider has adequate procedures to handle any difficulties between the learner and the provider, and learners are made fully aware of all the avenues open to them to resolve those difficulties.

G. Learners are encouraged to complete their courses.   Progress is monitored, and learners are provided with prompt and helpful comments on their progress in relation to learning expectations and goals.