An example

(Casting a LA as a series of commitments to be undertaken by each party works in many cases, but other formats are equally valid.     And the statements used are only examples; the details will vary from provider to provider, with differences in learning styles and particular circumstances.)

Provider

We will

• agree a learning outcome with you for your course;
• provide you with suitable materials, sufficient for your course, at the appropriate times;
• do our best to ensure that course materials conform to the syllabus of the examining body;
• encourage you during your study;
• provide you with access to appropriate expertise to support you during your course;
• assign you to a personal tutor with whom you can work on a one-to-one basis;
• agree suitable contact arrangements and times between yourself and your tutor;
• remind you if assignments have not been submitted by agreed deadlines;
• return assessed work to you within agreed times;
• provide constructive and individual feedback on your progress;
• deal with any difficulties promptly and fairly;
• send you a copy of the complaints procedure on request;
• archive your material if we do not hear from you for one year without prior arrangement;
• operate an equal opportunities policy.

Learner

• ensure that all fees are paid by the agreed times;
• undertake sufficient private study to maintain progress on your learning programme;
• submit work by the agreed deadlines agreed with us or with your tutor;
• submit work which is a true reflection of your knowledge and abilities;
• keep in contact with your tutor without making unnecessary demands upon their time;
• register with any external awarding body if requested to do so by the provider;
• agree with us in advance if you wish to take a break from your course, and, if so, for how long.

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