ODL QC is proud of the service offered by its accredited providers. Our guarantee to learners is based on our confidence in that service.

So difficulties between learners and accredited providers are rare. Good providers want to offer a good service.

Even if problems occur, a good provider will want to know and to put them right if they can. So the learner should always raise any issues with the provider first.

If that fails, then a learner can ask us for help. We guarantee to look into all complaints, though not necessarily to find in the learner's favour. It depends what went wrong. But we will give the learner a fair hearing. And, in our experience, discussion with the learner and the provider resolves almost all cases to the satisfaction of both.

More information is available on the complaints procedure page.

Even the best provider may occasionally disagree with a learner. Misunderstandings and disputes can be time consuming, and tricky to resolve.

Arbitration by ODLQC, which is free to accredited providers, can help solve such difficulties.

We seek to resolve disputes in a way which is fair, and acceptable to both learner and provider. Arbitration is based on our published Standards. These underpin all accredited provision, and give a basis upon which balanced and mutually acceptable judgements can be made.

We are almost always successful.

And successful arbitration doesn't just avoid the need for lengthy and expensive litigation, it offers demonstrable proof that quality and learner satisfaction can be achieved even when difficulties occur.